Terms of service
TERMS OF SERVICE
Last updated: August 2026
OVERVIEW
This website is operated by Skyra. Skyra is operated by Nicola Makin, trading as Skyra.
Throughout this website, the terms “we”, “us” and “our” refer to Skyra.
These Terms of Service apply to your use of our website and to purchases made through our online store. By using our website or placing an order with us, you agree to these Terms.
Nothing in these Terms affects your statutory rights as a consumer.
1. ABOUT US
Skyra
Operated by Nicola Makin, trading as Skyra
12 Acton Close
Haydock
St Helens
Merseyside
WA11 0WE
United Kingdom
Email: support@skyra.shop
2. USING OUR WEBSITE
You may use our website only for lawful purposes.
You must not misuse the website, attempt to gain unauthorised access to it, introduce malicious software, interfere with its operation or use the website in a way that violates applicable law.
We may suspend or restrict access to the website where reasonably necessary for security, maintenance, technical or legal reasons.
3. PRODUCTS
We take reasonable care to ensure that product descriptions, specifications, photographs and other information displayed on our website are accurate.
Product colours may appear slightly different depending on your device, screen settings and lighting conditions.
For clothing and other manufactured products, minor variations may occur between individual items as a normal result of the manufacturing or printing process.
Nothing in this section affects your rights where goods are faulty, damaged, not as described or otherwise do not conform to the contract.
4. MADE-TO-ORDER PRODUCTS
Many Skyra clothing products are produced after an order is placed rather than held as finished stock.
Estimated production and processing times are shown on relevant product pages and/or in our Shipping Policy.
Standard products produced in standard sizes, colours and designs remain subject to applicable statutory cancellation and return rights even where production begins after an order is placed.
Products that are genuinely personalised or made to a customer's individual specifications may be subject to different cancellation rights where permitted by law. Where applicable, this will be made clear before purchase.
5. SIZING
Size information and size guides are provided on relevant clothing product pages to help you select an appropriate size.
Please review the applicable size information before placing your order.
If you are unsure which size to order, you may contact us at support@skyra.shop before purchasing.
Your rights to cancel or return eligible products are explained in our Returns & Refunds Policy.
6. PRICES
Product prices are displayed on our website and may change from time to time.
The price applicable to your purchase will be the price shown when you place your order, subject to correction of obvious pricing errors.
Any applicable delivery charges will be shown during checkout before you complete your purchase.
For international orders, customs duties, import taxes or other charges may apply as explained in our Shipping Policy.
7. PLACING AN ORDER
When you place an order, you are offering to purchase the products in your order subject to these Terms.
You must provide accurate and complete information when placing your order, including your contact, billing and delivery information.
After placing an order, you will normally receive an electronic confirmation acknowledging that we have received it.
We may decline or cancel an order where reasonably necessary, including where:
– A product is unavailable
– Payment cannot be authorised
– We identify an obvious pricing or product information error
– We reasonably suspect fraudulent or unauthorised activity
– We cannot deliver to the address provided
If we cancel an order after payment has been taken, any amount due to you will be refunded.
8. PAYMENT
Payment is taken using the payment methods made available during checkout.
Payment processing may be provided by third-party payment providers. Your use of those payment services may also be subject to the provider's applicable terms and privacy practices.
9. SHIPPING AND DELIVERY
Processing, dispatch and estimated delivery times are explained in our Shipping Policy.
Delivery estimates are provided in good faith but may occasionally be affected by circumstances outside our reasonable control.
Where an order contains products fulfilled or produced separately, products may arrive in separate shipments.
Nothing in this section limits any rights you may have under applicable consumer law concerning delivery.
10. CANCELLATIONS, RETURNS AND REFUNDS
Your rights to cancel an order, return eligible products and obtain refunds are explained in our Returns & Refunds Policy.
Nothing in these Terms limits your statutory rights, including your rights where goods are faulty, damaged, not as described or otherwise do not conform to the contract.
11. INTELLECTUAL PROPERTY
Unless otherwise stated, the content of this website, including Skyra branding, logos, graphics, photographs, text and original designs, is owned by or licensed to Skyra and is protected by applicable intellectual property laws.
You may access and use the website for personal, non-commercial purposes.
You must not reproduce, distribute, modify or commercially exploit our protected content without permission except where permitted by law.
12. THIRD-PARTY SERVICES AND LINKS
Our website may contain links to or use services provided by third parties, including payment, delivery, social media and other technology providers.
Third-party websites and services operate independently from Skyra and may have their own terms and privacy policies.
We are not responsible for third-party websites that we do not operate, except to the extent that responsibility cannot lawfully be excluded.
13. OUR RESPONSIBILITY TO YOU
We do not exclude or limit our liability where it would be unlawful to do so.
This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and any other liability that cannot legally be excluded or limited.
We are responsible for foreseeable loss or damage caused by our breach of these Terms or our failure to use reasonable care and skill.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed.
If you are purchasing as a consumer, we do not exclude or restrict the statutory protections available to you under applicable consumer law.
14. WEBSITE AVAILABILITY
We aim to keep our website available and operating correctly but cannot guarantee that access will always be uninterrupted or error-free.
We may temporarily suspend, withdraw or change parts of the website for maintenance, security, technical or operational reasons.
15. PERSONAL INFORMATION
Our collection and use of personal information is explained in our Privacy Policy.
16. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our business, website, services or applicable legal requirements.
The version applicable to an order will generally be the version in effect when that order was placed.
The latest version will be published on this website together with its last updated date.
17. SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.
18. GOVERNING LAW
These Terms are governed by the laws of England and Wales.
If you are a consumer residing elsewhere in the United Kingdom or another jurisdiction, you may also have rights under mandatory consumer laws applicable where you live, and nothing in these Terms removes those rights.
19. CONTACT INFORMATION
Questions about these Terms or an order can be sent to:
Skyra
Operated by Nicola Makin, trading as Skyra
12 Acton Close
Haydock
St Helens
Merseyside
WA11 0WE
United Kingdom
Email: support@skyra.shop